Serving Arizona since 1984

(602) 569-6336

Dolphin Pools founders/owners Raul Aizcorbe & Steve TillotsonAbout Us

 

 

Dolphin Pools's Mission Statement

Dolphin Pools has served the Valley of the Sun for over 34 years. Established in 1984, family owned and operated, our commitment to provide exemplary customer service and build superior quality pools and spas has never wavered.

 

Dolphin Pools combines the best products, materials and equipment to insure the highest quality built pools and spas in the industry. From the projects inception to its completion, we pride ourselves in having the most experienced, resourceful, imaginative and professional team that will design the project to fit your unique lifestyle.

 

Over the years, our integrity, quality, and customer satisfaction has set us apart from our competitors.

 

ECOsmart Pools from Dolphin Pools are specifically designed to save you thousands of dollars on chemical and energy costs, and engineered to provide years of hassle free ownership. ECOsmart Pools conserve water, one of our most valuable natural resources in the Valley of the Sun, which each one of us should strive to conserve. No backwashing is required with our huge 700 SQFT filters. Natural ozone will minimize chemical use and consumption every month saving you hundreds each year in chemicals. Our ECO-star variable speed pumps save you hundreds more every year in energy costs.

 

Our construction standards move beyond what is considered the industry norm and our goal at Dolphin Pools is to continue to set newer and higher standards in the Pool and Spa Industry. We are continuing our quest to raise the bar and provide you with the higest quality pool at the most reasonable investment possible. Call and find out what makes Dolphin Pools and it's line of ECOsmart Pools the absolute BEST value in a swimming pool today.

 

About Dolphin Pools

You can count on Dolphin Pools to deliver more than you ever imagined for your backyard dream.

 

Along with an affordable, custom in-ground swimming pool with extraordinary value, you will enjoy peace of mind. It's the kind of confidence that comes from choosing the most trusted name in backyard pools - the recognized industry leader that's backed by rock-solid warranties. Dolphin Pools is a name that homeowners trust.

 

When you chose Dolphin Pools as your pool builder you will receive dedicated service from professional and experienced team members from a company with over 34 years of experience in the pool industry, bonded, insured and fully licensed by the State of Arizona.

Advantages like these are why homeowners can feel confident about their decision to have Dolphin Pools create, build and/or remodel their pool and backyard design.

 

Our belief has always been "quality over quantity" and our goal is to exceed our customers’ expectations while keeping the entire process as positive as possible.

 

*Most Business is Referral Based

*We use Only the Highest Quality Materials

*We enjoy an “A+ Rating at the Better Business Bureau

 

Arizona Registrar of Contractors

 

Dolphin Pool's Warranty

Lifetime Structural Warranty

Dolphin Pools warrants the swimming pool shell to remain structurally sound for the period of time the pool is owned by the original Buyer. The term "structurally sound" is defined as, the swimming pool is capable of containing and retaining water without water loss due to a crack in the concrete structure of the pool. Any failure of the shell to retain water shall be repaired so that it will hold water at no charge to the original Buyer. This lifetime structural warranty to the original Buyer does not extend to cover items external to the pool shell for example, interiors, tile, equipment, decking, plumbing, electrical.

 

Lifetime Cleaning Warranty

The "MagnaSweep" In-floor Cleaning System is a limited lifetime warranty to the original Buyer.

 

5 Year Underground Warranty

Dolphin Pools warrants all "underground installations" of pool plumbing, gas runs, (including pipe & fittings) and all electrical runs associated with the pool installation to be free of defects in the materials and workmanship for a period of 5 years from the pool start up date to the original Buyer.

 

3 Year Hayward Equipment Warranty

Dolphin Pools assigns to the original Buyer "Hayward Pool Products" warranty covering pumps, filters, heaters and electronic controls excluding maintenance items. Pursuant to the terms, this manufacturers warranty will cover all Hayward equipment installed with your pool for a full 3 years from the pool start up date.

 

2 year Protection Warranty

Dolphin Pools warrants all workmanship and materials used in the construction of the original Buyer’s pool to be free of defects for a period of 2 years from the pool start up date.

 

Limitations and Conditions

Defects or failures caused due to lack of proper maintenance, operations, vandalism, or accurate water chemistry are not covered. Damage or failures caused by surface or subterranean drainage under or around pool or earth fill movement, explosions, and expansive soil conditions are not covered. The swimming pool should be kept full of water at all times and will be used in a normal and reasonable manner and shall be operated in accordance with all contractor and manufacturers policies and instructions in their manuals.

 

(See Contract for detailed warranty and limitations)

 

Dolphin Pools has served the Valley of the Sun for over 34 years. Established in 1984, family owned and operated, our commitment to provide exemplary customer service and build superior quality pools and spas has never wavered.

 

Dolphin Pools combines the best products, materials and equipment to insure the highest quality built pools and spas in the industry. From the projects inception to its completion, we pride ourselves in having the most experienced, resourceful, imaginative and professional team that will design the project to fit your unique lifestyle.

 

Over the years, our integrity, quality, and customer satisfaction has set us apart from our competitors.

 

Community Service

Dolphin Pools in their commitment to the community partnered together with their sponsors and the Phoenix Law Enforcement Association and donated an inground "therapeutic" swim spa for Officer Joe, a Phoenix Police Officer seriously injured in a car accident in 2010.

 

The following video shows the spa being built and the hard work, generosity and support of many good people.

 

 

Organizations and Associations

 

BBB – “Better Business Bureau

The BBB is a private, non-profit organization whose mission is to promote and foster the highest ethical standards between companies and their customers in the areas of:

  • Dependable Service
  • Honesty In Advertising
  • Honest Business Practices
  • Reliable Complaint Handling Procedures

 

Examples of services provided by the BBB are Business Reliability Reports, Dispute Resolution, Truth-in-Advertising, Consumer and Business Education and Charity Review.

 

To be a member of the BBB, an applicant must:

  • Be invited to apply for membership by a staff person or Director of the Bureau.
  • Be actively engaged in business, in the BBB's service area, for no less than 6 months.
  • Supply background information about the company, its principals or other information deemed essential to the BBB.
  • Cooperate with the BBB's activities and efforts to promote voluntary self-regulation within the business industry.
  • Adhere to established BBB standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the BBB in matters relating thereto.
  • Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
  • Comply with any decisions rendered through the Bureau's or an alternative provider's binding arbitration program.
  • Eliminate the underlying causes of patterns of consumer complaints that the BBB may call to the company's attention.
  • Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
  • Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principals and purposes of the BBB.
  • Support the principles and purposes of the BBB and not engage in any activity that reflects unfavorably on the BBB and its members.
  • Refrain from using the name or logo of the BBB for commercial, sales or advertising purposes in any manner not specifically authorized in writing by the BBB.
  • Promptly notify the Bureau of any changes in ownership, licensing status, addresses, telephone numbers, web site and any other information deemed necessary by the Bureau.
  • Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, and provide license numbers upon application for BBB membership and provide periodic updates on request of the BBB.

 

Businesses earning the right to be included in this organization have a strong reputation of taking care of their customers. More information at: Better Business Bureau


APSP – "The Association of Pool & Spa Professionals"

The APSP is the world's largest international trade association representing the swimming pool, spa, hot tub and recreational water industries. APSP is the leading industry advocate promoting professional best practices through education, industry standards, and safety.

 

APSP members adhere to a code of ethics in business and technical practices and share a strong commitment to the safe, healthful, and enjoyable use of industry products.

 

More information at: The Association of Pool & Spa Professionals